An inspiring, welcoming centre for outdoor learning and nature connection as well as group accommodation

Education Our Approach Programmes Facilities For Teachers Book
Spirituality/Breathing Space
Contact Book now Book group accommodation Book education visit
Get directions 01502 713020

Privacy Notice

May 2018


This notice supersedes all earlier versions and is designed to meet the requirements of the General Data Protection Regulation (GDPR), the Privacy and Electronic Communications Regulations (PECR) and any legacy data concerning the Data Protection Act. These combined rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.

Who We Are

Ringsfield Hall EcoActivity Centre is governed by Ringsfield Hall Trust, a registered UK charity (charity number: 1093404) and charitable company (company number: 4222560), registered in England at Ringsfield Hall, Hall Road, Beccles, Suffolk, NR34 8JR. Ringsfield Hall EcoActivity Centre specialises in the provision of day and residential visits for schools, with a focus on programmes that encourage Outdoor Learning & Nature Connection, and the provision of activities, events and accommodation for groups of various kinds throughout the year.

For the purposes of the General Data Protection Regulation 2018 (GDPR) we are the Data Controller, and when carrying out certain contractual responsibilities on behalf of third parties, the data processor.

Personal Data

Ringsfield Hall Trust (hereafter RHT) will collect and store personal data which you provide us with in order to fulfil our contractual obligations for a booking or service you have purchased from us, or to contact you with regards to employment or manage your data if you are an existing employee. If you give consent, we will also communicate with you our news, special offers, competitions and other content where you have expressed an interest, using your chosen method/s of opt-in contact.

For the purposes of marketing, RHT will collect and store your basic personal data which you have provided, to make contact regarding the information you have requested using the methods you have agreed. This information will be retained to allow us to maintain ongoing contact and to promote the legitimate marketing interests of RHT. Your marketing data will be kept with us until you notify us that you either no longer wish to receive information, or you request that your information is erased. You can request to no longer receive information from us at any time, either via phone, by email or on our website (see the end of this Privacy Notice).

RHT uses the Google infrastructure for secure storage, website hosting and email services.Any website analytics processed by Google may be held outside the EEA in accordance with the EU-US Privacy Shield. Booking information is processed securely using Checkfront (, and invoices and financial data are processed through Xero ( HR information is stored and processed using Charlie HR (

By submitting your personal data, you consent to this retention and processing.

RHT does not broker or share your data with third parties unless this is needed to fulfil our legal, contractual and/or marketing fulfilment. We will not collect any personal data from you that we do not need in order to provide or manage the services outlined.At all times RHT will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with GDPR and other data protection legislation.

The information we collect

RHT receives and stores information you enter on our website or give us via telephone or email. This includes information that can identify you (“personal information”), and may include your first and last name, telephone number, postal and email addresses. If you enter into correspondence with us regarding a booking, enquiry or complaint, we may also keep details of that correspondence. You can choose not to provide information to us, but in general some information about you is required in order for you to register an account; purchase products; participate in a survey, competition or promotion, sign up for a newsletter, apply for a job or ask us a question.

IP addresses

We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns which does not identify any individual.


What is a cookie?

A cookie is a small plain text file used to store information relating to a visit to a website or an opened email campaign. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies such as an email marketing campaign. These files can be used to personalise and improve your digital and marketing related experiences.

Which cookies do we use and what do we do with them?

We use cookies on our websites and in our email campaigns to monitor how well they are working and to continually improve the experience for our users. The use of identify cookies by RHT may include:

Website content – RHT may personalise content so your digital viewing experience is more relevant, based on your previous page views or Google searches.

Advertising – you may see personalised RHT adverts on other websites.In order for these to work, third-party providers may use software which adds a cookie to your browser. This cookie enables us to serve the advert to you, let us know if you’ve seen it and if you then go on to make a purchase from our site. No personally identifiable information is held.

Emails – these cookies are used on our marketing emails to monitor the effectiveness of our campaigns and help us deliver more of the content that our customers find interesting.

When you open an email our software shows us information such as the number of times you have read the email and the links you have clicked. Tracking is only used on marketing emails and not email communications with RHT staff.

Third party cookies

The RHT website may use third party embedded content from providers such as Facebook, YouTube and Google.Cookies may be set by these sites in order for this functionality to work, however these are not managed by RHT and data collected from them may be stored outside the EEA.

You can find out more about our third parties’ privacy policies by using the links below:


Google and YouTube:

Google Analytics

RHT uses Google Analytics to scrutinise its website. The information Google Analytics gatherers using cookies relating to our website, is used to create generic reports about the use of our website.Google’s privacy policy is available at:

Google AdSense

In the future, RHT may publish Google AdSense advertisements on our website. To determine your interests, Google tracks your website behaviour and on other sites using cookies. This behaviour tracking allows Google to tailor the advertisements you see on other websites to reflect your interests (please note RHT will not publish interest-based advertisements on its own website).

You can view, delete or add interest categories associated with your browser by visiting: You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: Please note that these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at:

Controlling cookies

There are various ways that you can manage cookies, the majority of web browsers will allow you to disable the cookies you don’t want. Please be aware that changing your cookie settings will affect all websites you visit unless you specify otherwise. Disabling cookies may also affect your browsing experience as some website functionality, such as logging in, will not work without them.

Please see below for more details on changing your settings on the most popular web browsers:

Internet Explorer


Google Chrome:


Social Media

Social Media Services

You can choose to access certain third party social media websites and services (such as Facebook and Twitter) through our site. When you do so, you are sharing information with those sites and the information you share will be governed by their privacy policies (including that the site may share information with us). You may be able to modify your privacy settings with these third party social media websites. Please refer to the relevant provider policies for more information.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from RHT, you may not be able to access portions of our site.

External links and social plug-ins

If any part of the RHT website links you to other websites, those websites do not operate under this Privacy Notice.RHT recommends that you examine the privacy policies posted on these other websites to understand their procedures for collecting, using, and disclosing personal information.

Using Your Information

How we use your information

We use information about you for the following general purposes: to provide you with the products and services you request; to provide you with booking confirmations and updates; to manage your account, including processing bills and providing booking notifications; to communicate with you in general; to respond to your questions and comments; to allow us to contact you for customer service, if necessary; to measure interest in and improve our products, services, and website; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

Additionally, at the point of your data collection, you can now opt in, enabling us to notify you by email, post or phone about special offers and services that may be of interest to you, customise your experience with RHT; to reward you as part of any reward and recognition programme you choose to join and to solicit with your permission other information from you.

Email communications

We want to make it easy for you to take advantage of any opportunities or events we advertise on our website. One way we do this is by sending you email messages that relate to an interest you’ve shown historically. For example, we may send you an email or contact you if you have attempted to make a booking. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.Alongside our Google-hosted email service, we may use Mailchimp ( and Send in Blue ( for certain forms of email communication.

We also may share your information

When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of RHT, the website or users of the website; and in connection with our Terms of Use and other agreements.In connection with a corporate transaction, such as a sale of a subsidiary or a division, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

In the event of an emergency, such as your child or pupil being taken ill whilst in our care, we may share information that you have provided us regarding your child including medical information, as well as your personal details with members of the emergency services or medical professionals. Your rights and choices with respect to the collection and use of your information will be respected at all times.

Unsubscribing from marketing activities

For the purposes of marketing, RHT is relying on consent and/or legitimate interest. You can exercise your right to change your preferences at any time to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right to unsubscribe from these activities at any time by contacting us via phone, email, the website, or by clicking ‘unsubscribe’ in the footer of any of our emails.

Updates to our privacy notice

We may update this privacy notice from time to time, each version is dated to enable you to identify the latest version. Your continued use of this site will constitute your agreement to any changes we may make. If you have opted in to receive marketing communications, you will be emailed a copy if we update our privacy notice.

Data security

We make it a high priority to ensure the security and confidentiality of the personal information you provide to us. All information you provide RHT is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. You can change your password if you believe that your personal security may have been compromised.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Data Subject Rights

Your rights as a data subject

At any point whilst RHT is in possession of or processing your personal data, all data subjects, have the following rights:

In the event that RHT refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.

RHT, at your request, can confirm what information it holds about you and how it is processed.

You can request the following information:

To access what personal data is held, identification will be required RHT will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If RHT is dissatisfied with the quality, further information may be sought before personal data can be released.

All requests should be made to, phoning +44 (0)1502 712020 or writing to us at the address further below.



In the event that you wish to make a complaint about how your personal data is being processed by RHT or its data processors, you have the right to complain to RHT.If you do not get a response within 30 days you can complain to the ICO.

Contact details are as follows:

Ringsfield Hall Trust,
FAO The Data Protection Officer
Ringsfield Hall,
Hall Road,
NR34 8JR

Tel: 01502 713020


Information Commissioners Office
Wycliffe House,
Water Lane,